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Nyri RealWear FAQ

This knowledge base answers common questions about using Nyri RealWear on supported RealWear devices.

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General Questions

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What is Nyri RealWear?

Nyri RealWear is a hands-free assistant app for supported RealWear devices. It allows authorized users to start a session, speak with the Nyri assistant, and control microphone and camera access using voice commands.

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Which device is supported?

Nyri RealWear currently supports:

• HMT-1
• HMT-1z1
• Navigator-500
• Navigator-520
• Navigator-Z1

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Do I need to type my password on the wearable?

No. Nyri RealWear uses QR-code pairing. You sign in on a phone, tablet, or computer at: https://app.nyri.ai Then you scan the QR code shown on the wearable.

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Can I use the app without a Nyri account?

No. You need an authorized Nyri account to use Nyri RealWear.

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Can I use the app without internet access?

No. Nyri RealWear requires internet access for sign-in, pairing, and active sessions.

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Sign-In and Pairing

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How do I sign in?

1. Open Nyri RealWear on the wearable.
2. A QR code appears on the wearable screen.
3. Go to https://app.nyri.ai on a phone, tablet, or computer.
4. Sign in to your Nyri account.
5. Scan the QR code shown on the wearable.
6. Wait for the wearable to finish pairing.

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What should I do if the QR code expired?

Restart the pairing flow and scan the new QR code shown on the wearable.

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What should I do if the QR code will not scan?

Try the following:

• Make sure the full QR code is visible.
• Increase the wearable screen brightness.
• Hold the scanning device steady.
• Clean the scanning device camera lens.
• Restart the Nyri RealWear app.
• Open https://app.nyri.ai again and retry pairing.

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I paired the device, but it did not sign in. What should I do?

Try the following:

1. Check the wearable internet connection.
2. Confirm you are signed in to the correct Nyri account.
3. Restart the Nyri RealWear app.
4. Start the pairing process again.
5. Contact support if the problem continues.

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Sessions

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How do I start a session?

Say: “Start” You can also use the Start button on screen.

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How do I stop a session?

Say: “Stop” You can also use the Stop button on screen.

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What does an active session do?

An active session connects the wearable to Nyri so you can interact with the assistant. During a session, you can enable or disable microphone and camera access.

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Can a session continue in the background?

Yes. During an active session, Nyri RealWear may continue running in the background and show an active-session notification. To fully stop the active session, say: “Stop” or use the Stop button.

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Voice Commands

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What voice commands are available?

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Voice commands are not being recognized. What should I try?

Try the following:

1. Speak clearly.
2. Use the exact command phrase.
3. Pause briefly before speaking the command.
4. Confirm the RealWear voice system is enabled.
5. Use the on-screen controls as a backup.
6. Restart the app if needed.

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Microphone

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When does Nyri RealWear use the microphone?

Nyri RealWear uses the microphone during an active session when the microphone is enabled.

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How do I turn the microphone on?

Say: “Mic On” or use the Mic button.

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How do I turn the microphone off?

Say: “Mic Off” or use the Mic button.

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How do I know whether the microphone is on?

Check the microphone indicator in the app status area.

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The microphone is not working. What should I do?

Try the following:

1. Confirm microphone permission is enabled.
2. Say “Mic On.”
3. Check the microphone indicator.
4. Stop and restart the session.
5. Restart the app.
6. Restart the device if the issue continues.

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Camera

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When does Nyri RealWear use the camera?

Nyri RealWear uses the camera during an active session when camera sharing is enabled.

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How do I turn the camera on?

Say: “Camera On” or use the Camera button.

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How do I turn the camera off?

Say: “Camera Off” or use the Camera button.

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How do I know whether the camera is on?

Check the camera indicator in the app status area. When enabled, the app may also show a camera preview.

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The camera is not working. What should I do?

Try the following:

1. Confirm camera permission is enabled.
2. Say “Camera On.”
3. Check the camera indicator.
4. Stop and restart the session.
5. Restart the app.
6. Restart the device if the issue continues.

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Permissions

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Why does the app ask for camera permission?

Camera permission is used so the app can share the RealWear camera view during an active session when camera sharing is enabled.

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Why does the app ask for microphone permission?

Microphone permission is used so you can speak with the Nyri assistant during an active session when the microphone is enabled.

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Why does the app show an active-session notification?

The notification indicates that a Nyri session is active and that the app may continue running in the background until the session is stopped.

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Installation and Updates

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How is Nyri RealWear installed?

Nyri RealWear may be installed by:

• Direct APK installation
• RealWear Foresight
• A supported mobile device management provider

Your organization may manage installation and updates.

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How do I update the app?

If your organization manages the device, contact your administrator. If you installed the app manually, install the latest approved APK provided by Nyri or your organization.

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Can I install Nyri RealWear from a public app store?

Availability depends on your organization and release channel. Contact Nyri support or your administrator for the approved installation method.

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Account and Access

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How do I log out?

Say: “Logout” or use the Logout control in the app.

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I no longer have access. What should I do?

Contact your organization administrator or Nyri support.

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How do I request account deletion?

Contact your organization administrator or email: privacy@nyri.ai Account deletion may depend on your organization’s account management and retention requirements.

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Troubleshooting Checklist

If something is not working, try this sequence:

1. Check internet connection.
2. Stop the session.
3. Start a new session.
4. Confirm microphone and camera permissions.
5. Restart the Nyri RealWear app.
6. Restart the RealWear device.
7. Contact support.

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Contact Support

For help, email: team@nyri.ai Please include:

• Organization name
• RealWear device model
• App version, if available
• Description of the issue
• Steps you tried
• Screenshots or error messages, if available