Nyri Privacy Policy
Effective date: April 21, 2026 This Privacy Policy explains how Nyri collects, uses, shares, and protects information when you use Nyri services, including the Nyri RealWear app, the Nyri web app, and related services. For questions, contact us at: team@nyri.ai1. Overview
Nyri provides software that allows authorized users to connect supported wearable devices to their Nyri account, start hands-free sessions, and interact with Nyri services using voice, camera, and related session controls. This Privacy Policy applies to:- The Nyri RealWear app
- The Nyri web app at https://app.nyri.ai
- Nyri account and pairing services
- Nyri support and related services
2. Information We Collect
We collect information needed to provide, secure, support, and improve Nyri.Account Information
We may collect account information such as:- Name
- Email address
- Organization or workspace information
- Login and authentication information
- Account status
- User role or permissions
Device and App Information
We may collect information about the device and app environment, such as:- Device type and model
- Operating system information
- App version
- Device identifiers or installation identifiers
- Network connection information
- Session status
- Error logs and diagnostic data
Pairing Information
When you sign in to Nyri RealWear using QR-code pairing, we process information needed to connect the wearable to your Nyri account. This may include:- Pairing request information
- Session or pairing identifiers
- Authentication status
- Time of pairing
- Device association information
Session Information
When you start a Nyri session, we may process information related to that session, such as:- Session ID
- Session start and stop times
- Microphone status
- Camera status
- Connection status
- Session events, such as starting, stopping, muting, unmuting, enabling camera, or disabling camera
Voice and Audio Information
When the microphone is enabled during an active session, Nyri may process audio from the device microphone so the service can understand and respond to your requests. Audio is used to provide the voice assistant experience and related session functionality. When the microphone is turned off, the app does not send active session microphone audio.Camera Information
When camera sharing is enabled during an active session, Nyri may process camera images or video from the wearable device so the service can provide camera-enabled assistance. Camera information is used only when camera sharing is enabled during an active session. When the camera is turned off, the app does not send the active session camera view.Support Information
If you contact us for support, we may collect information such as:- Your name
- Email address
- Organization
- Device information
- App version
- Description of the issue
- Screenshots, logs, or files you choose to provide
3. How We Use Information
We use information to:- Create, authenticate, and manage accounts
- Pair supported wearable devices with authorized Nyri accounts
- Start, maintain, and end Nyri sessions
- Provide voice assistant functionality
- Provide camera-enabled assistance when camera sharing is enabled
- Show session status, microphone status, and camera status
- Maintain app functionality during active sessions
- Troubleshoot errors and improve reliability
- Protect against unauthorized access, fraud, abuse, and security incidents
- Provide customer support
- Comply with legal obligations
- Improve Nyri services
4. Microphone and Camera Controls
Nyri RealWear is designed to give users control over microphone and camera access during a session. You can control the microphone using:- “Mic On”
- “Mic Off”
- The on-screen microphone control
- “Camera On”
- “Camera Off”
- The on-screen camera control
- “Stop”
- The on-screen Stop control
- “Logout”
- The on-screen Logout control
5. Background Operation
During an active session, Nyri RealWear may continue running in the background so that session functionality can continue. When an active session is running, the device may show an active-session notification. To stop active session activity, end the session by saying “Stop” or using the on-screen Stop control.6. How We Share Information
We do not sell personal information. We may share information in the following situations:Service Providers
We may share information with trusted service providers that help us operate Nyri, such as providers of:- Cloud hosting
- Authentication
- Communications infrastructure
- AI processing
- Error monitoring
- Security
- Customer support
Your Organization
If you use Nyri through an employer, customer, or other organization, that organization may be able to access information related to your account and use of Nyri, depending on its agreement with Nyri and account settings. This may include:- Account information
- Device association
- Session metadata
- Administrative logs
- Support information
Legal and Safety Reasons
We may disclose information if we believe it is necessary to:- Comply with applicable law
- Respond to lawful requests
- Protect the rights, safety, and property of Nyri, our users, customers, or others
- Detect, prevent, or address fraud, abuse, security, or technical issues
Business Transfers
If Nyri is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate protections.7. Data Retention
We retain information for as long as needed to provide Nyri services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support business operations. Retention periods may vary depending on:- The type of information
- Customer or organization settings
- Legal and compliance requirements
- Security requirements
- Support needs
8. Data Security
We use reasonable technical, administrative, and organizational safeguards designed to protect information. These safeguards may include:- Encrypted transmission
- Access controls
- Authentication controls
- Logging and monitoring
- Security review of systems and vendors
9. Your Choices and Controls
Depending on your account type, location, and organization settings, you may have choices and rights related to your information. These may include the ability to:- Access certain account information
- Correct certain account information
- Request deletion of certain information
- Object to or restrict certain processing
- Request a copy of certain information
- Withdraw consent where processing is based on consent
10. Device Permissions
You can manage app permissions through your device settings. Disabling permissions may limit app functionality. For example:- Disabling microphone permission may prevent voice interaction.
- Disabling camera permission may prevent camera sharing.
- Disabling network access may prevent sign-in and sessions.